Refund and Returns Policy

Effective Date: April 2025

At ShopKay’s Lingerie Boutique, customer satisfaction is our priority. Please review our Refund and Returns Policy carefully before making a purchase.

1. Return Eligibility

• Due to the intimate nature of our products, all sales are final.
  
  
• We do not accept returns or exchanges for hygiene and safety reasons.
  
  

2. Damaged or Defective Items

• If you receive a damaged or defective item, please contact us within 48 hours of delivery.
  
  
• Email us at shopkaylingerieboutique1@outlook.com with your order number, a description of the issue, and clear photos of the product.
  
  
• If the item is confirmed to be damaged or defective, we will offer a replacement or store credit.
  
  

3. Incorrect Orders

• If you received the wrong item, contact us within 48 hours of receipt.
  
  
• We will arrange for the correct item to be sent or provide store credit.
  
  

4. Refunds

• Refunds are only issued in the case of damaged, defective, or incorrectly shipped items.
  
  
• Approved refunds will be processed to your original method of payment within 7-10 business days.
  
  

5. Cancellation Policy

• Orders can only be canceled within 1 hour of placing the order.
  
  
• Once the order is processed, it cannot be canceled or refunded unless eligible under our damaged or defective item policy.
  
  

6. Non-Returnable Items

• All lingerie, intimate apparel, and sale items are non-returnable and non-refundable.
  
  

Contact Information If you have any questions about our Refund and Returns Policy, please contact us:

• Email: shopkaylingerieboutique1@outlook.com
  
  
• Phone: +18765854561
  
  

Thank you for understanding and for choosing ShopKay’s Lingerie Boutique! 💋