FAQ (Frequently Asked Questions)

ShopKay’s Lingerie Boutique

Effective Date: April 2025

Welcome to our FAQ section! Here you’ll find answers to the most common questions about shopping with ShopKay’s Lingerie Boutique.

1. What types of products do you sell? We specialize in stylish, comfortable, and high-quality lingerie, including lace bodysuits, bra sets, bridal lingerie, and more. We cater to women of all sizes, from XS to XXL.

2. Where do you ship? We currently ship throughout Jamaica. International shipping will be available soon!

3. How long will it take to receive my order?

  • Standard Shipping: 2-5 business days

  • Express Shipping: 1-2 business days Once your order ships, you will receive a tracking number by email.

4. What are the shipping costs?

  • Standard Shipping: 800 JMD

  • Express Shipping: 1,500 JMD

  • Free standard shipping on orders over 10,000 JMD.

5. Can I return or exchange an item? Due to hygiene reasons, we do not accept returns or exchanges on lingerie items unless the product is defective or incorrect. Please see our Refund and Returns Policy for more details.

6. How can I contact you? You can reach us via email at shopkaylingerieboutique1@outlook.com or call us at +18765854561.

7. How do I know my size? Each product page includes a size guide to help you find the perfect fit. If you have any questions about sizing, feel free to contact us for assistance.

8. How do I track my order? After your order is shipped, you will receive a tracking number via email to monitor your delivery status.

9. What payment methods do you accept? We accept major credit and debit cards. More payment options will be added soon!

10. Can I cancel or change my order after placing it? If you need to cancel or modify your order, please contact us immediately. Once an order is processed and shipped, changes cannot be made.

Thank you for choosing ShopKay’s Lingerie Boutique! 💋

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